1. Scope

This Policy applies to monthly and annual software subscriptions, free trials that convert to paid subscriptions, digital products and downloadable materials, custom development, consulting, implementation, migration, training, support, and other services identified in an order, quotation, proposal, or statement of work.

2. No Physical Returns

JSD Apps does not normally sell physical goods. Customers are therefore not required to ship or physically return a product.

Where access to a digital product or service is canceled, suspended, refunded, or terminated, JSD Apps may deactivate the applicable license, account, subscription, download link, or application access.

3. Subscription Cancellation

You may cancel a subscription through available account settings or by contacting us at sales@jsdapps.net.

• Cancellation prevents renewal for another billing period.
• Access normally continues until the end of the billing period already paid for.
• Cancellation must be completed before the next renewal charge is processed.
• Deleting an application, discontinuing use, or removing a payment method does not by itself cancel a subscription.

4. Subscription Refunds

Except where required by law or expressly stated in an order, subscription charges are generally non-refundable once the applicable billing period has started.

A refund is not normally provided for failure to cancel before renewal, partial use or non-use, a change in business requirements, features not included in the selected plan, missing third-party licenses, customer device or network issues, or suspension caused by a violation of the Terms and Conditions.

5. Cases Eligible for Review

We may approve a full or partial refund where:

• The same transaction was charged more than once;
• An incorrect amount was charged;
• A payment was collected after a properly completed cancellation;
• JSD Apps is unable to provide the purchased product or service;
• The delivered service materially fails to match an expressly agreed requirement and cannot be corrected within a reasonable period;
• An unauthorized transaction is confirmed after investigation;
• The applicable order expressly provides a refund right; or
• A remedy is required by applicable law.

6. Digital Products

For immediately accessible or downloadable digital products, refunds are generally not available after the product has been downloaded, accessed, activated, or delivered, except where the product is defective, materially different from its description, inaccessible because of a fault attributable to JSD Apps, or where applicable law requires another remedy.

Customers should allow JSD Apps a reasonable opportunity to correct an access, delivery, or technical problem before requesting a refund.

7. Custom Development and Professional Services

Fees for custom development, consulting, implementation, configuration, migration, training, and support are based on time, milestones, deliverables, or resources committed to the project.

• Payments for work already completed are non-refundable.
• Deposits may be applied to completed work, reserved capacity, third-party costs, and other non-recoverable expenses.
• Approved refunds are limited to the unearned portion of prepaid fees after deducting completed work and committed costs.
• Scope changes are not treated as defects.
• JSD Apps must be given a reasonable opportunity to correct a confirmed material non-conformity.

8. Free Trials

Where a free trial automatically converts to a paid subscription, the price and conversion date should be presented before confirmation.

You must cancel before the trial ends to avoid the first subscription charge. A charge resulting from failure to cancel before the disclosed conversion date is generally not refundable, except where required by law or where the charge resulted from a billing error.

9. How to Request a Refund

Submit a refund request to sales@jsdapps.net and provide your full name, company name if applicable, account email address, transaction reference, purchase date and amount, product or service purchased, reason for the request, and supporting information.

Refund requests should be submitted within seven calendar days after the relevant charge or discovery of the issue, unless a longer period is required by law or stated in the applicable order.

10. Review and Decision

We aim to communicate our decision within seven business days after receiving all information reasonably required to evaluate the request. Complex cases, suspected fraud, payment disputes, or matters involving a bank or payment provider may require more time.

11. Approved Refunds

Approved refunds will normally be returned to the original payment method through PayMongo or the relevant payment provider.

After JSD Apps submits the refund, the time required for the amount to appear depends on the payment method, PayMongo, the customer’s bank, card issuer, or electronic-wallet provider.

Transaction fees, foreign-exchange differences, bank charges, and third-party fees may be non-refundable where they are not returned to JSD Apps, except where applicable law requires otherwise.

12. Partial Refunds and Service Credits

Where appropriate, JSD Apps may offer a partial refund, account credit, subscription extension, correction, re-performance, replacement access, or another reasonable remedy instead of a full refund.

13. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, please contact us at sales@jsdapps.net and allow a reasonable opportunity to investigate and resolve the matter.

We may provide transaction records, account-access information, service-delivery records, communications, and accepted policies to PayMongo, the bank, card network, or payment provider when responding to a dispute.

14. Fraud and Unauthorized Transactions

Report suspected unauthorized transactions immediately. We may suspend access while investigating and may require identity, account, or transaction verification.

15. Consumer Rights

Nothing in this Policy excludes or restricts remedies that cannot legally be waived. Where a digital product or service is defective, materially misrepresented, not delivered, or otherwise covered by mandatory consumer-protection law, the customer may be entitled to an appropriate remedy.

16. Changes to This Policy

We may update this Policy to reflect changes to our products, subscription arrangements, payment providers, business operations, or legal obligations. The updated Policy will be posted on this page with a revised “Last updated” date.

17. Contact Information